Privacy Policy

Easy Reach Counselling & Supervision

12th June 2026

Your Privacy Matters

At Easy Reach Counselling & Supervision, I am committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how I collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

Easy Reach Counselling & Supervision

Data Controller: Joanne Powell

Email: joanne.powell@protonmail.com

Website: https://easyreachcounselling.com

What Information I Collect

I may collect the following information:

General Enquiries

When you contact me through my website, email, telephone, or social media, I may collect:

Your name
Email address
Telephone number
Information you choose to share about your reasons for seeking counselling or supervision

Counselling and Supervision Clients

If we work together, I may collect:

Contact details
Emergency contact information
GP details (where appropriate)
Session notes
Relevant health information you choose to share
Payment information

How Your Information Is Used

I use your information to:

Respond to enquiries
Arrange appointments
Provide counselling and supervision services
Maintain clinical records
Meet legal, ethical, and professional obligations
Manage payments and administration

I will only use your information where there is a lawful basis to do so.

Lawful Basis for Processing

Under UK GDPR, I process personal information under the following lawful bases:

Legitimate Interests

To respond to enquiries and manage my practice effectively.

Contract

Where I am providing counselling or supervision services.

Legal Obligation

Where I am required by law to retain information or disclose information.

Vital Interests

Where there is a serious risk of harm to you or another person.

Confidentiality

Counselling and supervision sessions are confidential.

However, confidentiality may need to be broken in exceptional circumstances, including:

Serious risk of harm to yourself or others
Safeguarding concerns involving children or vulnerable adults
Legal requirements, such as a court order
Prevention or detection of serious crime

Where possible, I will discuss this with you first.

How Your Information Is Stored

Your information is stored securely using password-protected devices and secure storage systems.

Reasonable steps are taken to prevent unauthorised access, disclosure, or loss of your information.

How Long Information Is Kept

In line with professional guidance, counselling and supervision records are typically retained for:

7 years after the end of our work together

After this period, records are securely destroyed.

Different retention periods may apply where required by law or professional insurers.

Sharing Information

Your information will not be sold or shared for marketing purposes.

Information may be shared with:

Clinical supervisors (anonymised wherever possible)
Professional indemnity insurers
Legal authorities where required by law
Emergency services if there is a serious risk of harm

Website Cookies

This website may use cookies to improve user experience and understand website traffic.

Cookies are small files stored on your device.

You can manage cookie preferences through your browser settings.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of information (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent where consent is relied upon

Some rights may be limited by legal, ethical, or professional obligations.

Complaints

If you have concerns about how your information is handled, please contact me in the first instance.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact: